Terms of delivery

These general terms and conditions (hereinafter “General Terms”) apply when the online store customer makes purchases on SISU bootcamp (hereinafter “SISU bc”) websites (hereinafter “Website”). The processing of personal data on our Website is subject to our Privacy Policy, which is available on our website.

SISU bc is not responsible if the products presented on the website are sold out. SISU bc is also not responsible for image or printing errors on the website or errors in price information. The images shown on the website are only intended as a guide and to improve the customer’s shopping experience. SISU bc can also offer, mediate or market paid or free services or products produced or offered by third-party service providers. The services of other service providers are offered, transmitted or marketed as such and without commitment. SISU bc is not responsible for possible damage caused by a possible error in the service produced or offered by a third-party service provider, such as incorrect information, service delay or service availability. SISU bc is otherwise not responsible for any direct, indirect or indirect damages, unless otherwise determined by mandatory legislation. In addition to these terms and conditions, the customer undertakes to comply with any special contract terms, liability limitations and instructions of the third-party service provider.

The website and its content are the property of SISU bc or third parties. The content is protected by intellectual property rights and copying or using the content without SISU bc’s written consent is prohibited.

The Customer must accept these General Terms and Conditions in order to place an order through the Website. By accepting the General Terms and Conditions, the customer undertakes to comply with them and confirms that he has read them. In addition, the customer confirms that he has read and understood the Privacy Policy, which explains how the customer’s personal data is processed. The contract between the user and SISU bc is created when the customer has sent an order to SISU bc and SISU bc has confirmed the order placed by the customer by sending him an order confirmation by e-mail.


Prices and payment methods

The prices of the goods and services sold on the website are determined according to the current price list. The price list is displayed on the website and the prices for each item and service are also shown in the description of the item or service in question. All prices shown on the website include VAT. However, the prices do not include the costs of the payment method or transportation. Payment and delivery costs are presented separately for each order before placing the order.

SISU bc reserves the right to change the price list at any time.

The customer can pay in the online store only using payment methods accepted by SISU bc at any given time.


Delivery of goods and services

We always try to deliver the goods as quickly as possible, and in any case no later than 30 days after ordering the goods.

Risk responsibility for the loss or damage of the goods is transferred to the customer when the goods are handed over. If a transport company is used for the delivery of the goods, the responsibility for the loss or damage of the goods is transferred to the customer when the driver, carrier or other person or entity appointed to carry out the delivery hands the goods over to the customer.

Ownership of the ordered goods remains with SISU bc until the product has been fully paid for.


Right of withdrawal

As a consumer, the customer has the right to cancel the goods and services purchased from the online store in accordance with the Consumer Protection Act within 14 days of receiving the goods and services by notifying SISU bc. When purchasing goods, the customer can exercise his right of cancellation by filling out the cancellation form available on the Website and sending it to SISU bc together with the goods to be returned, or in the case of services, a written notice of cancellation electronically to the address info@sisubootcamp.com. The customer must return the goods canceled by virtue of the right of cancellation no later than 14 days after the notification of cancellation has been made.

The return is free of charge for the customer, if the return follows SISU bc’s customer return instructions. However, SISU bc will not refund the delivery costs incurred from the original delivery of the product to the customer, if the customer has chosen a delivery method other than the standard delivery method offered by SISU bc. We return the payments we received from the customer no later than 14 days after receiving the cancellation notice. If we have not received the goods to be returned within 14 days of receiving the cancellation notice, we can refrain from refunding the payments until the goods have been returned or the customer has reliably proven that he sent the goods back. We always inform the customer about the returns we receive by e-mail. Refunds for customer returns are made by bank transfer to the account specified by the customer. SISU bc does not refund interest or other possible additional fees that may have accrued due to the payment method chosen by the customer.


Right of withdrawal regarding digital services

In the case of digital services, i.e. online trainings sold in an online store, for example, the 14-day cancellation period starts from the conclusion of the contract regarding the digital content in question. However, the customer does not have the right to cancel the transaction if the delivery of the digital content has started electronically with the customer’s consent before the cancellation period expires. Such aforementioned consent can be considered obtained when the customer expresses his willingness to receive digital content, before the end of the 14-day cancellation period, via a separate link. With regard to online coaching, the delivery of content is considered to have started when the customer activates the service from the coaching system via the link provided in the activation email. With regard to online coaching, the delivery of content is considered to have started when the customer uses the online coaching with the user ID that has been created for the customer. In addition, the customer is considered to have given his consent to the start of the delivery of digital content and to waive his right to cancel if the customer logs into the online coaching system with his username before the end of the 14-day cancellation right. The customer can exercise their right to cancel digital services by contacting info@sisubootcamp.com


Right of withdrawal regarding goods

For goods, the 14-day cancellation period begins when the customer has received the ordered goods. However, the right of cancellation does not apply to:

  • products delivered sealed and the seal has been broken (for example supplements);
  • perishable and out-of-date products (for example, foodstuffs);
  • goods that cannot be returned for hygiene reasons after opening the package (for example swimwear and underwear, if the product is not unused and the hygiene protection has been removed); mixed
  • signed or otherwise individually manufactured products for the customer.
  • trainings delivered in pdf format, when they have been delivered to the customer’s email

The goods must be returned in their original packaging and unused. However, the customer has the right to open the packages and arrange the goods before making a decision on cancellation. If the customer cannot return the product, either in whole or in part, or if it is returned in a worse condition than the original, SISU bc has the right to demand from the customer compensation corresponding to the decrease in the value of the product.

Failure to pick up the goods is not considered a cancellation within the meaning of this. The order is considered picked up and canceled when it includes a return form. For uncollected orders, we charge 11.80 euros in delivery costs. However, this cost is not charged if the customer has informed SISU bc within the storage period of the company providing transport services that the order will not be picked up.


Right of cancellation regarding service contracts

In the case of service contracts, i.e., for example, a contract for online coaching services, the right to cancel begins with the conclusion of the service contract. If the delivery of the service is started at the customer’s request before the expiration of the time set aside for the right of cancellation, the customer will be charged 30% of the price of the service contract in question for the period of use of the service as costs incurred for the production of the service.

The right to cancel regarding service contracts does not apply to leisure services that have been agreed for a specific time. Such services include, for example, educational or sports events.


Statutory error liability

If the item you ordered is incorrect when you receive it, the item is subject to statutory error liability in accordance with the Consumer Protection Act (38/1978). In principle, the goods are considered to have been faulty when you received them if the fault appears within six months of receipt. The customer must refer to the error no later than two months after discovering the error. Otherwise, the customer loses his right to claim a defect in the goods. The customer can report an error by contacting SISU bc using the previously mentioned contact information.

According to the customer’s choice, the defect in the goods can be repaired or the delivered goods can be replaced. SISU bc reserves the right to refuse repair or exchange of goods if it proves impossible or causes unreasonable difficulty compared to other measures. If it is not possible to correct the error and it is essential, the customer has the right to demand a price reduction or cancellation of the transaction, according to his choice.


Obstacle force majeure

If SISU bc is unable to fulfill its obligations mentioned in these terms and conditions due to force majeure, SISU bc is not responsible for delays or other inconvenience or damage caused. Among other things, general industrial action measures, acts of war, natural disasters and problems with telecommunication connections are considered overwhelming obstacles.


Transferring the contract

The user does not have the right to transfer his rights and obligations related to the coaching service he has acquired to third parties.


Applicable Law and Dispute Resolution

Finnish law applies to these General Terms and Conditions, excluding its conflict of law provisions. Disputes between SISU bc and the customer regarding the Online Store or these General Terms and Conditions are handled in the Helsinki District Court. However, the consumer referred to in the Consumer Protection Act (38/1978) has the right to file a lawsuit in the district court of the consumer’s locality in Finland, in whose jurisdiction the consumer has domicile or permanent residence.

The consumer customer also always has the right to refer the dispute to the Consumer Disputes Board. Before taking the matter to the Consumer Disputes Board, the customer should contact consumer advice. The customer can also file a complaint directly online using the EU Commission’s online dispute resolution service.


Changes to the general terms and conditions

SISU bc reserves the right to change or update these General Terms and Conditions at any time. The General Terms and Conditions valid at any given time are available on the Website. By continuing to use the Online Store after the General Terms and Conditions have been updated, the customer is considered to have accepted the updated General Terms and Conditions. These General Terms and Conditions were last updated on 13.12.2023.